Dimplex Elda Optiflame Electric Fire in Stainless Steel

Frequently Asked Questions

•  The fire has no effect or the effect has changed in appearance.?

  Ensure mains switch is switched on. Check the fuse is OK and circuit breaker is also on. If the effect motor is still operating and heat is available, the lamps may have failed. Check and replace bulbs if necessary.

•  The fire has no heat.?

  Ensure mains switch is switched on. Check the fuse is OK and circuit breaker is also on. Check the heat selector switches are switched on. If the fire has a thermostat check that this is not on the lower settings. If the room is warm enough, the thermostat will stop the fire switching the heat on. You could also check if the fire has been inadvertently covered in which case the safety cut-out may have operated? Switch your fire off, leave for 2 minutes and then switch back on.

•  The heat cuts out after short period of time.?

  If the fire has a thermostat, check that this is not on the lower settings. If the room is warm enough, the thermostat will stop the fire switching the heat on.

•  The remote control is not operating correctly.?

  If the fire is operative on manual but the remote is not working then simply check or replace batteries.

•  Is there any more information about this fire?

  For additional up-to-date information, use the Dimplex website www.dimplex.co.uk

•  The bulb in my Dimplex Stove has stopped working. Can I replace it?

  Yes, you can simply replace the bulb with an equivalent energy saving model that you can purchase from your local DIY store.

•  Are the plugs easily accessible if plugged in behind the fire?

  Fires must not be plugged in anywhere behind the surround or the fire. The plug must remain accessible after installation to allow the fire to be isolated in an emergency.

•  Is the spacer supplied with the fire ?

  Yes a spacer is provided with the fire

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