General Enquires
What type of paint do you use on your electric suites?
We use acrylic based paints.
What colour is the light on the Helios?
The Helio's fire glows orange/yellow. The colour cannot be switched.
What material is the back panel and hearth made of in your Adam fireplaces?
Unless otherwise stated, the back panel and hearths of our Adam fireplaces are made of MDF.
Are marble and limestone surrounds suitable for solid fuel?
We do have a number of surrounds suitable for solid fuel. Please refer to the Solid Fuel Fireplaces section on our website for more specific information about these products.
Do you make wooden hearths that are 18 inches rather than 15 inches?
No, we do not.
Installation
How do I install a fireplace?
Many of our electric suites come pre-assembled, meaning you can simply fit them flat against a wall and then plug in yourself. If the fire needs to be inset into a wall or you order a marble or granite suite, we would recommend you seek the help of a professional. If you order a gas fire, you are legally required to hire a professional.
Can I do it myself?
For many of our pre-assembled, flat to wall suites, yes you can. For stone suites and suites that need to be inset into a wall, we recommend you hire a professional. As stated before, a a professional must be used for installing a gas fireplace.
I wish to buy a gas fire, do I have to get a qualified fitter to install it?
Yes, and the fitter must be either Corgi or Capita registered. When they have completed the installation there is documentation that must be completed and submitted to their professional organisation. This protects your safety.
Are all the fireplaces delivered ready assembled?
Not all the surrounds are ready assembled. Some of the products are delivered in sections that will require assembly and installation. You will receive detailed instructions on how to assemble and install the product and these will be included within the packaging of your product.
How do I know the fire will fit into the back panel opening?
All back panels are pre-cut to a standard size which is 16.5 inches wide and 22.5 inches tall.
Does the suite come with wall fittings/brackets?
Yes. All our MDF suites are supplied with two 32 x 32mm plain mirror plates, as well as the screws and wall plugs necessary for securing the suite to a solid wall.
What is the rebate size of your real wood surrounds?
All rebates on real wood surrounds are 1 inch and 3 inch.
What size are the screws that are used to fix the fire into the surround and where can I buy them?
The screws we use are ½ inch No.6 pan heads, and should be available at any good DIY store.
What should I do with my old fire?
You are encouraged to read our guidance notes on the disposal of your existing fire or surround.
Click here for details of our environmental policy.
Do you offer a installation service?
Currently we do not offer any installation service.
Cleaning and servicing
Which parts of my fireplace can I repair on my own?
Fireplace World can replace switches, and in most cases fire beds, frets and trims. Heating elements however must be supplied and fitted by a qualified professional.
Can the heating element be replaced on my Adam Electric Fire? If so, which heating element would I require and what would the cost be?
Replacing the heating element would require taking apart your fire, which should be done by a qualified professional. Fireplace World does not sell separate heating elements.
Can I change or upgrade the fire shown with the fireplace package on the website?
Yes. Most of our products are interchangeable, allowing you to achieve the look and feel that best suits your room. However some of our products come pre-assembled and cannot be changed. If you would like more information then please contact us to discuss your requirements with one of our advisors.
Are the switches replaceable?
Yes they are – if you require a new switch, simply call our customer service team and we’ll send you one out.
Will I need any special adhesive for my stone surround?
We recommend that all stages of your stone surround’s installation is taken care of by a qualified professional.
What is the best way to clean my Adam Electric Fireplace Suite?
Painted MDF can be cleaned with a damp cloth and mild soap solution. Brushed steel comes up nice when cleaned with a dry cloth and a small amount of oil, such as WD40 or baby oil. Black parts on the fire should be wiped clean with a damp, non-fluffy cloth using no cleaning products.
General Enquires
What type of paint do you use on your electric suites?
We use acrylic based paints.
What colour is the light on the Helios?
The Helios's fire glows orange/yellow. The colour cannot be changed.
What material is the back panel and hearth made of in your Adam fireplaces?
Unless otherwise stated, the back panel and hearths of our Adam fireplaces are made of MDF.
Are marble and limestone surrounds suitable for solid fuel?
We do have a number of surrounds suitable for solid fuel. Please refer to the Solid Fuel Fireplaces section on our website for more specific information about these products.
Do you make wooden hearths that are 18 inches rather than 15 inches?
No, we do not.
To see our full FAQs,
click here.
